Shipping and Returns
Thank you so much for shopping small! Once your order has been placed your item(s) will be sent via Royal Mail Postage Service.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Please contact your local customs office if you are unsure if this applies to your country.
We will combine postage on multiple orders and refund any postage overages.
UK Shipping:
Once your order has been shipped the timescales are as follows:
UK Royal Mail First Class ~ 1-2 Working days
UK Royal Mail Second Class ~ 2-3 Working days
UK Royal Mail Tracked 24 ~1-2 working days from shipment with tracking number
UK Royal Mail Tracked 48 ~ 2-3 working days from shipment with tracking number
This is not a guarantee and can take longer depending on busier time periods.
International Shipping:
Please be aware that shipping to the EU will now incur customs fees. These will have to be paid to your customs control before release of your parcel. These fees are the responsibility of the buyer.
International orders are sent signed for
- Europe parcels can take up to 1 week to be delivered if there is no delay to the Royal Mail service.
- Rest of World parcels can take up to 1-2 weeks if there is no delay to the Royal Mail service.
Please allow the Postal Service these times to deliver your items before getting in touch.
We only ship earrings, hair accessories, necklaces, rings and bracelets internationally. We do not ship crystals or large gifts. Sorry for any inconvenience caused, feel free to reach out if you would like any help.
RETURNS & EXCHANGES
Earrings are not refundable or exchangeable for hygienic reasons. Please take this into account when ordering these items. We offer exchanges or credit note on other items but not refunds. We do not accept returns or exchanges on sale items or gift cards.
If you have any problems with your order once it has arrived, please do email us and we will be more than happy to help. Contact us at hello@soulandstyleshop.com